> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skill3d.work/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Common questions about Skill3D.

# FAQ

## Product

<details>
  <summary>Does Skill3D work on iPhone?</summary>

  Yes in Safari. For the best experience, [Add to Home Screen](/getting-started/install-app). Use a recent iOS version and grant camera + mic.
</details>

<details>
  <summary>Why did my credits drop so fast?</summary>

  Voice sessions bill from live model tokens. Camera + continuous conversation uses more than short questions. Visualizations cost a flat 5 credits each. See [Credits](/billing/credits).
</details>

<details>
  <summary>Is the visualization accurate?</summary>

  It is a photorealistic impression of a change on your current photo — not a measured plan or guarantee. See [Visualization](/guides/visualization).
</details>

<details>
  <summary>Where did my chat go after refresh?</summary>

  The active thread is saved in the browser session. Ending the session or starting New chat archives to History on that device. Milestones are separate and live on your account.
</details>

## Account & billing

<details>
  <summary>I paid but credits did not arrive</summary>

  Wait a few minutes, hard-refresh, and check you are on the same account email. Then contact [support](/help/support) with time of payment.
</details>

<details>
  <summary>Can I get a refund?</summary>

  See [Terms](https://skill3d.work/terms). Unused credits and payment disputes are handled case by case via support.
</details>

## \$WORK

<details>
  <summary>When does \$WORK launch?</summary>

  When the product loop (coaching + paying usage) is solid. Follow [skill3d.work](https://skill3d.work) and [@skill3d\_work](https://x.com/skill3d_work). Overview: [\$WORK](/work/overview).
</details>