> ## Documentation Index
> Fetch the complete documentation index at: https://docs.skill3d.work/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help from the Skill3D team.

# Support

## Before you write

1. Check [Troubleshooting](/help/troubleshooting) and the [FAQ](/help/faq).
2. Note your **account email**, approximate **time (with timezone)**, and what you were doing (voice / visualize / top-up).
3. Include any error text shown on screen (screenshot helps).

## Contact

* Website: [skill3d.work](https://skill3d.work)
* X: [@skill3d\_work](https://x.com/skill3d_work)

For billing issues, include the payment reference or last four digits / tx hash if you have one — never send seed phrases or full card numbers.

## Status

If the app is down for everyone, check X for updates. Individual session issues are usually device permissions, network, or credits.