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Support

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Before you write

  1. Check Troubleshooting and the FAQ.
  2. Note your account email, approximate time (with timezone), and what you were doing (voice / visualize / top-up).
  3. Include any error text shown on screen (screenshot helps).

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Contact

For billing issues, include the payment reference or last four digits / tx hash if you have one — never send seed phrases or full card numbers.

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Status

If the app is down for everyone, check X for updates. Individual session issues are usually device permissions, network, or credits.