Troubleshooting
Camera or mic not working
- Check browser permissions for
app.skill3d.work(Allow camera + microphone). - Close other apps using the camera (Zoom, other browser tabs).
- Reload the page and start the session again.
- On iOS, use Safari (not in-app browsers).
Voice coach will not connect
- Confirm you have enough credits.
- Check network (Wi‑Fi or strong mobile data).
- Hard-refresh the app.
- If it still fails, sign out and back in, then retry.
“Get the app” does nothing
- Chrome / Android / desktop: Wait for the install prompt; if the app is already installed, open it from the home screen.
- iPhone: Use Safari → Share → Add to Home Screen (install guide).
Visualization failed
- Ensure the camera is live and the subject is in frame.
- Check credit balance (needs at least 5 credits).
- Try a clearer, better-lit frame and a more specific instruction.
- Retry once — transient model errors happen.
Session feels “stuck” or wrong
- Reframe the camera; ask the coach to look again.
- Start a New chat if the thread is noisy (archives the old one).
- End the session and start fresh if the live connection is unhealthy.